“Consumers too lazy”
Sept 17, 2011 – Today’s Times leads with the “news” that a minister has an opinion about lazy consumers. Specifically, Chris Huhne, the Liberal Democrat Energy Secretary, says that “Consumers must take some of the blame for high energy bills because they cannot be bothered to shop around for the best deals”.
Why is this front-page news for the Times? Presumably it’s not meant as an attack on Huhne in particular, otherwise the headline would be something like: ‘HUHNE – “STRUGGLING FAMILIES ARE JUST LAZY”.’
The millions of shoppers who glance at the Times headline today will see a message about LAZY CONSUMERS. It’s not the result of a poll or a scientific study. It’s someone’s opinion, and it’s a frame. Alternative frames might be LACK OF TRANSPARENCY in fuel costs, or CONSUMERS OVERCHARGED, (which convey something about market failures), etc. Another frame is REGULATOR SHORT OF POWER (the Times ran with this in a 2008 piece). Ofgem (the regulator) talks of CONSUMERS BAMBOOZLED by complex and unfair pricing. Labour focuses on PROFITEERING ENERGY COMPANIES.
But here we have LAZY CONSUMERS. So, the market works just fine – it’s the lazy consumers that cause the problems. How about: OVERWORKED CONSUMERS? That’s not an established frame (people are overworked, consumers simply shop). But it might help us to appreciate why many “consumers” “cannot be bothered” to “shop around” for the “best deals”. After all, it’s HARD WORK FATHOMING ENERGY PROVIDER BS.
• ‘RISE IN ARSE GAS FROM ENERGY PROVIDERS’
• ‘ELECTRIFIED GONADS LESS PAINFUL THAN ELECTRICITY BILLS’
• ‘CONSUMERS TOO EXHAUSTED TO CONSUME SHIT’